Showing posts with label Abraham Lincoln. Show all posts
Showing posts with label Abraham Lincoln. Show all posts

Friday, July 19, 2013

Volunteers as Starting Points

Abraham Lincoln said that if he could get someone to lend him a book, they would be a friend for life.  The act of lending something as valuable as a book was an act of engagement and trust.  After that, it was impossible to be indifferent and indifference is a bigger threat to friendship than animosity.

English: Abraham Lincoln and his son Tad looki...The same thing is true about volunteerism.  If you can get someone to voluntarily do something in support of your organization or brand, even something small, you have the start of engagement.  Once you have engagement, you have awareness and involvement and all sorts of good things can happen.

I suspect that this is the thinking behinds the marketing campaigns that are abundant right now that encourage readers or viewers to "like" or "retweet" or "pin" the latest page, site, or post of the company.

The trouble is that often the marketing plans don't go beyond the request for the original interaction.  Lincoln didn't change enemies into friends simply by borrowing books.  He used that initial act as an excuse to engage in conversation, debate an issue or lend back a related book.

Similarly, just getting someone to like your Facebook page does little to no true marketing good.  Getting someone who had liked your Facebook page to them sign up for an e-newsletter or to request a coupon for a free sample of what you are selling is a step in the right direction.  The point is it is easier to get people who have taken a tiny bit of time to like you on Facebook to take a tiny bit more time to sign up for something or watch a video. The general public who haven't volunteered their tiny bit of time, haven't made that tiny commitment to you.

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Wednesday, March 13, 2013

The Formula for Quality Communications: 6C=Q

CommunicationI have written about the need to be more concise and more precise in the messages we use.  In an earlier blog post (see link below), I referred to this as creating carefully crafted, concise messages that clearly communicate one or two key messages.  Six C's that result in a quality message.  6C=Q.

It has been suggested that platitudes are fine but specifics are what are really helpful.  I agree.  In this blog I am going to start with several ideas about how to be clear and concise in your messages.  I challenge everyone who reads this to leave a comment with a tip or two that YOU use to make sure your messages are quality messages, especially in today's world of interactive and social media.  I will share all ideas I get in a future blog.

Tips for Creating Carefully Crafted, Concise Messages that Clearly Communicate

    English: Abraham Lincoln, the sixteenth Presid...
  • Clear Concise Communications are rarely created by accident.  This takes work.  The more you work at it, the easier it will seem, but rarely is clear concise communication created by accident.  As Abraham Lincoln famously said prior to a speech, "This speech would have been shorter but I ran out of time."
  • Clear Concise Communications requires that you have a key message and a key audience in mind.  You have to be clear about what message you want to get out and who you want to get it to.  Your decision on both these areas will dictate everything about your message.
  • Be aware of the language that you use.  Many of us who work in a single industry have to be aware that many people we are trying to communicate with, including many people within that same industry, don't understand the jargon, acronyms and language shortcuts that are a part of every industry.  There ARE times when it is appropriate to use those things, but do it purposefully.
  • Write to communicate.  What I mean by this is pay more attention to getting your message across in a clear and engaging way than to the formal rules of grammar (unless of course you are communicating to a group of English teachers!).  This is closely related to the next tip.
  • Write how your intended audience talks.  You want to communicate with your intended audience, so you need to communicate how they communicate.  This means using the language they use.  It also means communicating using the media they use.
  • If you can't say it in 30 seconds or 300 words, you haven't figured out your key message.
  • Be concious of the rhythms of your writing.  The best writing has a rhythm or cadence to it.
  • Edit by reading aloud.  Your ear is a great editor!
  • When possible illustrate your ideas with pictures. While a picture may be worth a thousand words it is worth way more than that when it comes to its ability to generate attention and interest.
  • If you are illustraing with pictures, consider moving pictures.  Video is easier, cheaper and more popular than ever before.  It should be part of your communications toolbox.
  • Great video starts with a great script.  A great script delivers the message in less than a few minutes (see above).
  • Great communications starts and ends with great listening.  If you are listening (to your audience, to your peers, to yourself) you will have a much better idea of how to communicate.  If you are listening you will also have a better idea of how your message is being recieved.  You have two ears and one mouth which is a good reminder of the ratio of listening to talking (or writing) that you should be doing.
There is more, but I want to hear from readers.  Add a bullet point or two to this list in a comment and I will publish them in a future blog!  Thanks!
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Tuesday, January 1, 2013

New Year's Wish List

This is the time of year when bloggers and pundits and "experts" or all sorts make predictions for the new year.  I am not smart enough (nor arrogant enough) to come up with predictions.  Rather, I will present, for your enjoyment, my wish list for the new year.  None of these wishes have any specific relation to what I think is likely to happen.  It has no basis in reality.  It's just a silly little New Year's gift for you!
  • I wish someone would figure out how to do a 24-hour news channel that actually provided 24 hours of news.  Just news.  For 24 hours.
  • I used to have a watch that was self-winding.  It never needed a battery and always ran.  Why can't my cellphone work like that?
  • Will 2013 be the year that it stops being called "new" media?
  • I wish that marketers of poor products or weak messages would stop trying to compensate for both by being louder than anyone else.
  • I hope, unrealistically, that the 2016 Presidential Race will take at least a year off before we start getting barraged with predictions, ads and news stories. 
  • I hope that someone finds several unaired seasons of The West Wing, MASH, The Dick Van Dyke Show, The Mary Tyler Moore Show, Cheers and Saturday Night Live with the original cast.  And they are available for free.  Sorry Netflix.
  • I hope that social media stops being the strategy and starts being a means to accomplish a strategy.
  • I wish that someone would successfully clone Walter Cronkite and have him re-teach newscasters how to deliver the news.
  • Since cloning is now available, I also hope someone clones Buddy Holly, Walter Payton, Abraham Lincoln (assuming that Daniel Day-Lewis is busy), Frank Capra, Martin Luther King, Jr., Mark Twain and Billie Holiday. 
  • I hope that marketers will learn to embrace two-way communications and learn to seek out and embrace feedback from customers and non-customers, even negative feedback.
  • I hope that Cubs fans no longer have to "wait until next year."  And I don't mean because the team goes out of business.
  • I hope that we can go for a year without a prediction of the end of the world.  If there is such a prediction, I hope that the media is mature enough not to give it any attention.
  • I hope 2013 brings more smiles and fewer tears.  More joy and less sorrow.  More life and less death.  More patience and less intolerance.  More growth and less destruction.
  • I wish that you have a wonderful new year.  As my Dad always says during toasts, I wish you Peace, Prosperity, Happiness and Health! 
Have a Happy 2013!