Discoveries

In recognition of Columbus Day, I thought I would briefly highlight some of the ways I make discoveries that help me solve problems and create opportunities in my work life.

• Networking:  By networking and maintaining that casual, social network of professionals in my field of endeavor, I almost always gather new ideas or possible solutions to old problems.  The simple act of talking with people can help me make discoveries of new ideas and techniques.  It also helps me develop, grow and maintain a support system.  I try to network with smart people from a variety of backgrounds and professions, because I find it more interesting and the conversations more worthwhile.  Anything that pulls me away from the desk for a cup of coffee, lunch or a drink every once in a while, while still providing work benefits, needs to be practiced with regularity!
• Contests:  I participate in professional contests in which I submit work to be judged.  The value of this is in the evaluation of my work by the judges more than any awards that I might win.  Having said that, it is always nice to be able to bring back awards certificates to the office to show my boss and board that I might know what I am doing!  
• Attend Awards Ceremonies: When I am not able to participate in contests (usually because I missed the deadline), I still try to attend contest award ceremonies.  Many of these programs allow you to view award winners and sometimes take samples.   Talking to winners and reading about their award-winning work shows me how others are addressing challenges and opportunities similar to mine.
• Judge Contests:  Better even than participating in a contest is judging one.  This is better because it allows me to see a variety of projects and forces me to evaluate them.  I have never participated in judging without coming up with at least one great idea which I later "borrowed."
• Read voraciously:  I try to read, or at least scan, material from a lot of different sources. The in-depth perspective you get from a book is different than the overview nature of a magazine article which is different than a blog or internet post.  By trying to expose myself to a variety of sources, I get different ways of looking at issues, different ways at addressing a problem or challenge.  My reading is not limited to books and magazines on marketing and communications related topics.  I strongly suggest that it is more important to read books of other disciplines and broad-based business publications as well as fiction, history, and other non-fiction.  All of these will help you gain a better insight into the workings of the human mind.  Reading outside of your current discipline can also help expand your awareness of issues you are working with, help you develop stronger business empathy and, candidly, be a nice break from dealing with the same topic all day!
• Volunteer:  Volunteering has many advantages.  In addition to being good karma and allowing me to feel the benefit of doing something for others, volunteering helps me get a fresh perspective on my job.  By getting involved in another organization, I can often find a different way of addressing tasks I have to deal with at work.  Whenever possible, I get involved in responsibilities different than those I have at work. When the marketer becomes the Little League treasurer, and the IT head manages the inventory for the homeless shelter, they gain a new perspective and greater insight into how organizations run.  That greater insight helps them do their job more creatively.  

How do you discover new lands and new approaches to your problems and challenges?

Volunteers as Starting Points

Abraham Lincoln said that if he could get someone to lend him a book, they would be a friend for life.  The act of lending something as valuable as a book was an act of engagement and trust.  After that, it was impossible to be indifferent and indifference is a bigger threat to friendship than animosity.

The same thing is true about volunteerism.  If you can get someone to voluntarily do something in support of your organization or brand, even something small, you have the start of engagement.  Once you have engagement, you have awareness and involvement and all sorts of good things can happen.

I suspect that this is the thinking behinds the marketing campaigns that are abundant right now that encourage readers or viewers to "like" or "retweet" or "pin" the latest page, site, or post of the company.

The trouble is that often the marketing plans don't go beyond the request for the original interaction.  Lincoln didn't change enemies into friends simply by borrowing books.  He used that initial act as an excuse to engage in conversation, debate an issue or lend back a related book.

Similarly, just getting someone to like your Facebook page does little to no true marketing good.  Getting someone who had liked your Facebook page to them sign up for an e-newsletter or to request a coupon for a free sample of what you are selling is a step in the right direction.  The point is it is easier to get people who have taken a tiny bit of time to like you on Facebook to take a tiny bit more time to sign up for something or watch a video. The general public who haven't volunteered their tiny bit of time, haven't made that tiny commitment to you.

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