The thing is our expectations have changed.
We have gotten used to an Internet that is always there, McDonald's that are always open, and banks (a few) that answer the phone with a live person 24/7.
So when I encounter the dreaded "office hours" message, indicating that the organization I am trying to do business with isn't there because it is after their "normal business hours" I get wanderlust. I don't know that I want to wait until 8 am Eastern on Monday to do business with company A, when Company B will let me spend my money with them after midnight on Sunday.
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