The Power of a Smile

There are few customer service tools as powerful as a smile.  Smile when you are dealing with a customer and it will make a difference.  I don't care if you are talking with them face-to-face, talking on the phone, or drafting an e-mail.  If you are smiling, you are providing better service.  It is virtually impossible to write an angry letter or e-mail if you are genuinely smiling.  And if you can't genuinely smile, smile anyway.  It will infect your mood too!

Have a nice day!  :)