Graduations

I have had the opportunity recently to attend a couple of high school graduations, including my daughter's.  The ceremonies are almost always similar with short (hopefully!) speeches reminiscent of the glorious four years just past or philosophical about the years coming up.  High School, at graduation ceremonies, is portrayed as a great incubator of young men and women; a soft-focus frolic through four years with crazy but lovable teachers and mischievous but lovable classmates.  Triumphs are remembered.  Defeats and failures are not.  Everyone leaves graduation feeling good about their their past and hopeful about their future.

I am convinced that graduation ceremonies are one of the reasons so many people generally remember their high school experience as positive.

Some business have seemingly picked up on the transformative power of a closing celebration.  There are car dealers who will take your picture and have the whole sales team applaud when you pick up your brand new car.  Realtors give you a housewarming present at the closing.  A few high end barbers offer a short neck and shoulder massage after your hair cut.  You get the idea.  They are all going for that same positive capstone experience as high school graduation.

I wonder what it would do for our customer relations if we had a "graduation" after every customer interaction.