- When we travel, we aren’t travelers in a foreign land but foreigners in a traveled land.
- An employee or a customer who is wheelchair bound isn't a handicap or a handicapped person, but a person with a handicap.
- When we are addressing a customer service issue, we are not dealing with a soon-to-be former customer with a complaint but a customer who was not satisfied. Or if you are a glass half full kind of person, we are dealing with a customer who is giving us a chance to improve.
Would you rather deal with problems or opportunities? Would you rather be managing a response or leading your team to the answer? Would you rather be a disruptor or a change agent?
Wow...you really gave me something to think about!! As a writer, a wordsmith, I really appreciate your viewpoint on this, as it will give me pause as I edit my work. ~ I'm a first time visitor to your blog site after finding it via the LinkedIn "Blog Zone" group.
ReplyDeleteMerrie Hansen
Livin’ Out Loud for Jesus
www.MerrieHansen.com
Facebook.com/MerrieHansen
Great insight! Will cause me to pause before reacting too quickly to perceived negative interactions :)
ReplyDeleteYour blog is very interesting. Your level of thinking is good and the clarity of writing is excellent. Thanks for sharing with us.
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