The cost of a smile

It costs nothing to smile at a customer, yet the price for not smiling can be immense.

It costs nothing to listen to a suggestion or a complaint of an employee, yet the cost of not listening can be that smile for a customer.

Excellent customer service often starts in the break rooms and meeting rooms of an organization.  Someone who feels respected and valued in their employment is much more likely to treat customers the same way.

So in reality, the cost of a smile is the time and effort it takes to treat employees respectfully and professionally.  

Seems like a small price to pay.